Our Principles and Values

The Shinhan Way philosophy

The bank's corporate culture is built on the “Shinhan Way” philosophy, based on five principles. At its foundation is a sense of ownership: every employee feels personally responsible for the bank's development. On this rest three principles of success — Respect, Change and Excellence — crowned by an unwavering focus on each customer's needs.

Our values

• Commitment — we are committed to our shared purpose and to fulfilling the bank's mission.
• Legality — we strictly observe international law and the legislation of Kazakhstan.
• Respect for the individual — we respect human rights and freedoms regardless of race, nationality or religion.
• Collegiality — we build relationships on mutual understanding, trust and shared professional knowledge.
• Openness — we ensure maximum transparency in the bank's operations.
• Security — we prevent unlawful actions by third parties.
• Social responsibility — we take part in charitable and social programmes.
• Accountability — to our clients for quality of service, and to society for our contribution to economic development.